Privacy Policy

1. Introduction

Fexlora Inc ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you play our Game, Lucky Rush – Relaxing Spin.

The Game is a mobile game available for download on the Apple App Store. This Game is directed to users in the United States. By installing, accessing, or playing the Game, you consent to the practices described in this Privacy Policy. If you do not agree, please do not use the Game.

2. Information We Collect

We collect information to provide and improve the Game. Depending on how you interact with the Game, we may collect:

2.1 Information You Provide Directly

Support Communications: When you contact us at FexloraJessica@outlook.com, we collect your name, email address, and any information you choose to provide.

2.2 Automatically Collected Information (via Online Features)

Even though the Game is single‑player, its online components may automatically collect:

• Device Information: Hardware model, operating system version, device identifiers (e.g., IP address, advertising ID where applicable), screen resolution, and system language.
• Gameplay Data: Playtime, progress, achievements unlocked, high scores, save file metadata, and usage of online features (e.g., leaderboard submissions).
• Performance & Crash Data: FPS, error logs, crash dumps, and technical performance metrics to help us fix bugs.
• Network Information: IP address, connection type (WiFi / mobile), and approximate geolocation (at the country/city level, not precise GPS).

2.3 Information from Third‑Party Services

The Game may integrate third‑party software development kits (SDKs) or analytics tools. These services may collect data as described in their own privacy policies. Examples include:

• Platform Storefronts (Apple App Store): They provide us with aggregated statistics (e.g., number of downloads, regional distribution) but do not share personal data unless you choose to link your account.
• Analytics Providers: We may use services like Unity Analytics to understand how players use the Game. These providers typically collect anonymized or pseudonymized data.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To operate and maintain the Game, including online features (leaderboards, cloud saves, achievements).
• To improve and optimize the Game (e.g., fixing bugs, balancing gameplay, enhancing performance).
• To authenticate your license and prevent cheating or fraudulent activity.
• To respond to your support requests and communicate with you about the Game.
• To comply with legal obligations (e.g., responding to lawful requests from authorities).
• For internal analytics (e.g., counting active users, measuring feature popularity).

We do not use your information for targeted advertising or sell your personal data to third parties.

4. Children's Privacy – COPPA Compliance

The Game is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without verifiable parental consent, we will delete it immediately.

Protections for children under 13:

• We do not use incentives (e.g., "play to earn rewards") to encourage children to provide personal information.
• We collect only the information necessary to provide the core functionality of the Game (local saves, single‑player features); we do not collect non‑essential device information or analytics from children.

If you believe we have collected information from a child under 13, please contact us at FexloraJessica@outlook.com. We will delete the information within 48 hours.

Parent / Guardian Rights

You may contact us at any time to review, delete, or refuse further collection of your child's information. We may need to verify your identity.

5. Data Sharing & Disclosure

We do not sell, rent, or trade your personal information.

We may share your information in the following limited circumstances:

5.1 Service Providers

We engage third‑party companies to perform services on our behalf, such as:

• Cloud storage providers (e.g., AWS, Google Cloud) for save files and leaderboards.
• Analytics providers (e.g., Unity).
• Customer support platforms.

These providers are contractually obligated to use your data only for the services they perform for us and to maintain its confidentiality.

5.2 Legal Compliance

We may disclose your information if required by law, subpoena, or other legal process, or to protect the rights, property, or safety of Fexlora Inc, our players, or others.

5.3 Business Transfers

If we are involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction. We will notify you via email or in‑game notice.

6. International Data Transfers

Your information may be transferred to and processed in countries other than your own, including the United States (where we are based) and countries where our service providers operate. When we transfer data, we take steps to ensure that appropriate safeguards are in place.

7. Data Retention

We retain your information only as long as necessary for the purposes described in this Privacy Policy:

• Account data: For as long as your user account remains active.
• Gameplay data (leaderboard scores, achievements): Retained until you delete your account or request deletion.
• Crash logs & analytics: Typically stored for up to in accordance with our data retention schedule, which may be longer if required to comply with legal obligations, resolve disputes, or enforce our agreements.
• Support correspondence: Retained for up to 2 years after resolution of your request.

When you uninstall the Game, your local save files remain on your device; you must delete them manually. Your data stored on our servers (e.g., cloud saves, leaderboard entries) will be deleted in accordance with our retention schedule or upon your request.

8. Your Privacy Choices & Rights (US Users)

If you are a resident of California, Virginia, Colorado, Connecticut, Utah, Texas, or other states with comprehensive privacy laws, you have the following rights under laws such as the California Consumer Privacy Act (CCPA/CPRA):

8.1 Right to Opt‑Out of Sale or Sharing

We do not sell your personal information. However, if you wish to limit our use of your data for certain analytics or targeted advertising purposes, you may request to "opt‑out" at any time by contacting us via email.

8.2 Right to Access and Portability

You have the right to request the categories and specific pieces of personal information we have collected about you. You may also request that we provide this information in a portable format.

8.3 Right to Deletion

You have the right to request that we delete the personal information we have collected from you, subject to certain exceptions (e.g., to complete a transaction, detect security incidents, comply with legal obligations).

8.4 Right to Correction

You have the right to request that we correct inaccurate personal information we hold about you.

8.5 Right to Non‑Discrimination

Exercising any of these rights will not cause us to deny you services, charge different prices, or provide a lower quality of service.

How to Exercise Your Rights

Contact us at FexloraJessica@outlook.com with "CCPA Request" or "US Privacy Request" in the subject line. We will verify your identity and respond within 45 days (extendable once by another 45 days). If you use an authorized agent to submit a request, we may require written permission from you.

9. Security Measures

We implement reasonable administrative, technical, and physical safeguards to protect your information, including encryption of data in transit (TLS) and at rest (AES‑256). However, no method of transmission over the internet is 100% secure. You use the Game at your own risk.

10. Third‑Party Links & Services

The Game may contain links to third‑party websites (e.g., our official website, social media). This Privacy Policy does not apply to those services. We encourage you to read their privacy policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you through the Game (e.g., a pop‑up on launch) or via email. The "Last Updated" date at the top of this policy indicates when it was last revised. Your continued use of the Game after the changes become effective constitutes your acceptance of the updated policy.

12. Contact Information